Dear Friends of The Pampered Pooch and Pals:
As you know we have tried to stay a bit ahead of things as this crisis has unfolded, adjusting our protocols with each new development. With the new mandate that has effectively put our state into lockdown, we must once again adjust. We do, however, fall into the essential business category. As the Covid-19 pandemic is spreading quickly throughout the world, we are making efforts to stay open and continue to supply food, toys, treats, and services (including grooming and doggie daycare) to you and your furry loved ones.
In our efforts to keep both you, our customers, and our staff as safe as possible, we, unfortunately, must effectively stop public access to the building. We are deeply committed to our community and are heartbroken to take this step. We must be steadfast in our resolve to stand with our community and do what we can in unprecedented times.
So, how can you get food and supplies? Call us! We are happy to collect items for you, bag them, process your card over the phone and bring them out to your car. We are also working to provide contact-free delivery as well. Call us with questions. 518-363-0396
You can also e-mail us! firstname.lastname@example.org. Please provide a telephone number so we can call you back. Please do not e-mail us your credit card number! If you use Google Hangouts, feel free to message us at our e-mail address. Or, message us via Facebook messenger. Again please do not send credit card info.
Grooming clients should call us upon arrival and we will come get your pet and bring them inside. At pickup, we will follow the same protocol. If you are paying with a card, call us when you are back and we will process the card, and then return your pet to you.
OUR GROOMING SERVICES HAVE BEEN DEEMED ESSENTIAL BY THE STATE (specifically our business and grooming services because we sought such designation) to maintain pets in a medically healthy state. Please do not seek unnecessary grooming services. Such as show cuts or other clearly unnecessary services during current conditions. If you've any questions about what is or is not deemed necessary for health please contact us.
Daycare clients should not enter the daycare lobby at any time. Please patiently wait while one dog is collected, and stand in front of the large glass window to the daycare lobby. Rob or a member of staff will meet you outside to bring your dog into daycare.
Please understand that this situation is constantly evolving, and our processes will adjust according to the realities of business demands, and in response to new developments with the pandemic. We appreciate your flexibility and understanding during these difficult times.
Many thanks - please take good care and find something to smile about. Our furry kids can help on that front!
All the Best,
Your friends at The Pampered Pooch and Pals